THE 30-DAY GUARANTEE

We want you to love le·balme™. If your skin doesn’t agree with it - or it just isn’t for you - we’ll make it right.

You have 30 days from the date your order is delivered to request a refund or replacement. No complicated forms. One email. That’s it.

HOW TO START A RETURN

Email hello@lebalme.com with:

1.     Your order number

2.     A brief note on what didn’t work

3.     A photo is appreciated but not required

We reply within one business day with next steps.

WHAT YOU GET BACK

If the product didn’t work for your skin or you simply don’t love it:

We will issue a full refund of the product price to your original payment method. You can keep the tube - no need to ship it back. We would rather you pass it along to a friend, your partner, or anyone else who might love it.

If your order arrived damaged, defective, or incorrect:

We will ship a replacement at no cost and no need for return. Please email us within 7 days of delivery with a photo of the issue.

PROCESSING TIME

Refunds are processed within 3 business days of approval. Depending on your bank, the credit may take an additional 5–10 business days to appear on your statement.

WHAT’S NOT COVERED

•       Original shipping costs are non-refundable (free shipping promotions are excluded).

•       Requests made more than 30 days after delivery.

•       Products purchased through third-party retailers - please contact the retailer directly.

•       Gift cards and final-sale bundles (noted at point of purchase).

EXCHANGES

We currently sell a single product, so exchanges are limited. If we release additional SKUs in the future, we will update this policy.

SENSITIVE SKIN

le·balme™ is formulated to be safe for sensitive, reactive, and post-procedure skin. Every formula decision was made with that in mind. If you experience any reaction, stop use immediately and email us at hello@lebalme.com. We will refund you without hesitation.

QUESTIONS

Email us at hello@lebalme.com.