SHIPPING POLICY

Thank you for ordering from le·balme™. Here’s exactly what to expect.

WHERE WE SHIP

We currently ship within the United States, including Alaska, Hawaii, and U.S. territories (APO/FPO addresses supported). International shipping is coming soon. Join our list at lebalme.com to be the first to know when we expand.

PROCESSING TIME

Orders are processed as soon as they are placed!

During launch periods, high-demand windows, or product restocks, processing may take longer. If there is an unusual delay, we will email you.

SHIPPING METHODS & RATES

Method	Estimated Delivery	Cost
Standard Shipping	3–7 business days	$6.00 flat rate
Expedited Shipping	2–3 business days	$15.00 flat rate
Priority Overnight	1 business day	$30.00 flat rate

Free standard shipping on all U.S. orders over $40.

Delivery windows are estimates from our carrier and begin the day your order ships, not the day it is placed.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to your carrier’s tracking page. If you haven’t received a confirmation within 3 business days of placing your order, please check your spam folder, then email us at hello@lebalme.com.

ADDRESS ACCURACY

Please double-check your shipping address at checkout. We are not able to reroute or change an address once an order has been packed. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, please email hello@lebalme.com within 7 days of delivery with a photo of the damaged package and product. We will send a replacement at no additional cost.

If your tracking shows delivered but the package has not arrived, please first check with your household members, neighbors, and building/mailroom. If you still cannot locate it after 48 hours, contact us and we will work with the carrier to resolve.

HOLIDAY & PEAK SEASON

During peak periods (Black Friday/Cyber Monday, December holidays, Mother’s Day), please allow additional processing and transit time. We post specific cutoff dates on our homepage and in email.

QUESTIONS

Email us at hello@lebalme.com.